Tag Archives: Sears

A Holt Renfrew Girl on a Wal-Mart Budget

Creative Commons: Avon Lady by theotherwayworks flickr

The heading is just a bit off. I don’t really shop at Wal-Mart nor at Holt Renfrew, though I once did buy my winter coat there. I don’t shop Wal-Mart (or Zellers) because the clothing is generic and, while cheap, not made that well, nor that exciting for styles. Holt Renfrew, on the other hand, might have more fashionable outfits but with highly inflated prices.

For basics, sure you can buy some of those things in the cheaper stores, but if you want something made well that will last, you have to go to a store that’s more specific, as in a clothing store for clothes or a shoe store for shoes, not always a department store. But that’s just a general thing. Many clothing stores have cheaply made clothes where the buttons are stitched on with the least amount of thread and will fall off after one wearing. Or after one washing the seams will separate so it takes a judicious eye to spot the good over the bad.

I’ve always loved clothes and jewelery and I guess I’m a typical girl that way. I wouldn’t say I’m a slave to fashion, because those people change their clothes every season depending on what the new style is. I’m more of a fashion horse, in that I have a lot of clothes, I like to buy unique items but I keep them for more than a season. So my style is individualistic and eclectic.

I don’t want to look like everyone else and I want clothes that fit well and flatter my body, so some fashions don’t work well on me. Because I don’t have the funds to buy designer clothing I tend to shop around a lot. I go into various stores and little shops and don’t frequent the chains as much because in a chain store everyone wears the same. I also wait for sales because most clothing prices are beyond the worth. I have also found good clothes in stores like Wal-Mart, (Army & Navy) but not often and again looking carefully.

This weekend I decided to shop for a new purse. Purses are like other fashions; sometimes they’re in style and sometimes the styles change but in purses (like other clothing) there is quite a range. I have a couple of purses that I use year in year out; your basic black for one. But I wanted a lighter color, for spring and summer. As I started to wander through the stores I notice that The Bay in an attempt to pop themselves up to a Holt Renfrew level of chi-chi have renovated to shiny and marble with lots of space a few stands and handbags displayed airily. Of course I could not believe the prices: $185, $395, $240. For a purse! The most expensive I’ve seen in prvious years was $120 and that was very high.

I have to say I sneered and wandered off to other stores to see similar prices. I just wanted a little purse, to bop around summer with, to

Creative Commons: Rene Ehrhardt via flickr

store a few things. Yes, most of these purses were leather but even in Sears, considered not as high-end purses were topping $100-$200, though some were in the $60-$85 range. But of course those were vinyl or some other pseudo plastic. You do sometimes get what you pay for but expensive poly plastics still tend to tear and rip faster and sometimes you pay for name (I refuse to advertise for a company so never buy anything with a very conspicuous brand labeled across the clothes). I did eventually find a purse on sale for about $40. It’s not completely ideal but it’s better than even the Winners purses that were coming in at $200.

If I won the lottery tomorrow I’m afraid I would still not be a full Holt Renfrew girl. I don’t think $400 for a blouse is reasonable, unless it was made by gnomes during the full moon and sewn with spider silk. A lot of fashion pricing is a big gouge and I just can’t participate in it when money could go to better causes. On my moderate budget that counts as rent and food. If I had my millionaire’s budget that extra money would go to charitable causes, not $500 purses.

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Orycon

I will be on my way to Orycon in Portland, Oregon in just a few hours so there is no true post today. I was hoping to have the review of In Sleeping Beauty’s Bed done but it’s turning into a bit of a mini-essay and I’m not finished researching a few things. I’m extremely tired so this might not even make sense.

Addendum to the Sears attitude issue: When I bought my coat it was on sale plus an extra $10 was taken off if you applied for a Sears card. I received the card in the mail but it’s a Sears MasterCard. Surprise to me. There was also a “buy now, don’t pay to January” sign when I bought the coat. In the process of all the paperwork to get the sale, I asked, does this apply to the coat (because it was for purchases over $100 and I was told yes. However when I got the statement it showed that I had to pay this month.

I called the number on the statement but they couldn’t help me as it’s really just the MasterCard office. They told me to call the store. That took about four tries to get through and not disconnected. Eventually I was told that I had to come in with the statement to get the payment deferred. They couldn’t do it over the phone because I didn’t have the credit card and hadn’t activated it.

So I went into a store on my way home and I was told any Sears would do. First there was no store directory so I had to ask for the accounts department. It seems they don’t have one but they sent me down to catalogue shopping, tucked behind the fridges.

The girl there was new and didn’t know what I was talking about and said her manager had gone home. I said I was told I could go to any store before it closed. Eventually she found some sort of manager. He came and showed her what to do and left and then she couldn’t get it to work and called someone. Then I had to talk to the woman on the phone and then give it back to the girl behind the counter. The the manager came back, (about a half hour has passed by now) and he starts to do it and asks for the expiry date of my card. I say I don’t have it on me and I haven’t activated it. He says he can’t do it without this and gives me a phone number to call back once I get home and get the card. (I could have been told this the first time I called).

Eventually I get home and get the card and call Sears. The number to that department is busy so the switchboard tells me it’s still busy. It’s about 8:25 and the store closes at 9. I leave in the morning for Portland and the bill is due at the same time. I have to do this now or get interest charged.

Then the switchboard accidentally disconnects me and I call back. They say the line is still busy and I say I will not call back but I will hold. They ask me for my credit card number to pass on and I say no. Then I get through and the girl has a customer so I wait. I give her the number, she takes my phone number and calls me back ten minutes later to say it’s done. Whew! Very exhausting.

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Buy at Sears, But Only If You Want Attitude

The first time I had problems with Sears, I eventually let it go even though I didn’t shop in the store for a year. In this day when there are so many stores, really it’s quality and service that make the difference. And so it is that I am not waiting for the three strikes you’re out. Two is enough.

The first time, I was shopping in Sears (in Vancouver) and picking up a few skirts to try on. This woman comes up to me and snatches the skirts from my hand, saying “You’re dragging them on the floor and they’re getting all dirty.” I looked at her flabbergasted and walked out. I was also looking for a winter coat but didn’t bother at that point.

These skirts may have been touching the floor but surely the store is kept relatively clean. The better thing to do would have been to ask me if she could start a fitting room or hang the clothes up in the fitting room. After all, that is not only service but protecting the merchandise. This woman said nothing about even putting them in a room for me and snatched them out of my hand. And yes, she was a worker there. I didn’t appreciate being treated like a child.

I tried after that to find an address to send a letter of complaint. Do you think I could find a corporate address or even a local address with the name of any manager attached? Not a one. Sears made it pretty much impossible to do anything farther than complain verbally and we know how far that goes. Well, it threw me off shopping there again.

Now I don’t shop a lot at Sears anyways. The fashions are often not that interesting and it’s only a rare occasion where I will. This year I needed to buy a new winter coat and after much searching, found one I liked at, of all places, Sears. It was on sale too, making it just right.

Unfortunately, I was in a parkade three weeks after buying the coat and chlorine or bleach fell on the collar and took out some of the color. The company responsible for the parkade is willing to pay for repairs. However, no one dies polyester (I thought the coat was wool…oops) so the company will have to replace the coat.

I bought it on sale but it may not be on sale anymore. So I call Sears. First on their customer service line the person keeps saying, You want to order a coat. No, no I want a quote on the cost of the coat. You want to place an order? No, I want to know how much it would cost to get the coat replaced. It’s a coat. Yes a coat. So it’s a jacket. Well, no it’s a coat, just above the knees. You want us to pay for the coat? No. You want to order a coat?  No. I’ll pass you on to our customer service, (I HAD dialled customer service) who then of course passed me on to retail customer service.

So I begin a third time to say, I was in a parkade and the coat was damaged. I need a quote on the replacement cost of the coat so the company can replace it. You were in our parkade? No, just a parkade, not Sears. I just need a quote on replacing the coat for what it sells for retail. You bought it damaged? No, Sears isn’t at fault. I bought it and then it was damaged after. But you bought it on sale. Yes but if it’s not on sale, they will have to replace it at the higher cost. It was damaged by chlorine in a parkade. How did you get chlorine on it? (Not that it’s any of their business.) It dripped on the coat. I’m not asking Sears to replace it. The company will do that. Well you have your receipt. But the receipt has the sale price. Is the coat still on sale? I don’t know (of course not, she hasn’t even asked me what the coat it is…we’re still haggling).

You have your receipt. Yes, but if the coat isn’t on sale then I need to give the company the replacement cost to replace this coat. You’ll have to buy a different one at a higher price. No, I want to get this coat so can’t you send the cost of what the coat is retail? No. Why not? Because that’s not what you bought it for. It’s not what you paid. (I’m now getting mad because she’s saying I’m trying to cheat.) It doesn’t matter what I bought it for. I’m not trying to cheat here. I need to give them the replacement cost. But you didn’t buy it for that. No I didn’t. Why can’t you say, I bought it for this amount but the regular retail is this amount? Because that’s not what you paid.

I don’t think you understand how replacement cost works. Yes I do. No. Replacement cost means the cost it would be to replace the coat, not what it was when I bought. If it’s not still on sale then it would need to be replaced at the regular price. But that’s not what you paid. You’re right it’s not. Is the coat going to be on sale three weeks later? I doubt it so how is the company going to replace it if it’s regular price? You’ll have to pay more. (It’s not up to Sears to decide who pays or not but getting them to give the full rate replacement is just not happening.)

I’m afraid after this I said, You know I’ve had problems with Sears before and this just seals it. This isn’t good customer service and I won’t be shopping there again. She said something else and I called her a bitch. I was boiling by now because she decided I was swindling someone. Obviously this woman has never had insurance with replacement cost included. I found it interesting from the moment I called and mentioned damage all she could hear was damage on Sears property or damage by Sears even though I said they weren’t at fault.

I’d write a letter to Sears corporate office but that would mean trying to find an address and the name of someone to send it to. Not likely, so I’ll vote with my bucks and go elsewhere. And it looks like there are enough other people disgruntled with Sears. I’m just glad I didn’t but a large appliance.

http://www0.epinions.com/content_215301262980/show_~allcom

http://www.my3cents.com/search.cgi?criteria=SEARS

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