Zellers is in the realm of K-Marts, Targets and Walmarts and other low-cost stores of cheap stuff. They carry some clothing, some shoes, some pharmacy, some every day living stuff, some food. They’re okay but not high on my list of places to shop. If I need a pair of cheap socks or stockings or a few cans of cat food I’ll stop in and buy them on my way home. But the biggest thing that deters me from Zellers is the service. I’ll go to the comparable London Drugs over Zellers even though I’ve noticed their prices are not that cheap anymore.
I have never yet found a Zellers that has a fast checkout. I don’t know if this is the way the cashiers have to scan things (with a scangun as opposed to a scanning plate like grocery stores have) or the way the cash register seems to need five steps to get to a receipt, and heaven help you if the cashier’s been told to get people to fill out a credit form. But I do know the combination of these things with the stupidest cashiers in existence makes the checkout a tedious and frustrating experience that would never have me shop there even if the quality was great and the prices low. Swimming through quicksand would be faster.
Here are some examples of the idiocy I’ve encountered. If I bought 10 tins of Yummy Salmon cat food, the cashier cannot run one through the scanner and then hit the “X10” buttons but must scan each one individually. Imagine if you have many multiple items. Sometimes they have trouble scanning an item because it’s not reading. If you have a multiple item, they never think of scanning another of the same to see if it goes through but will punch the number in and usually incorrectly at least once.
I tend to bring my own bag, to save all those plastic trees, but if you tell the cashier you have your own bag, she will not bother to put the items in the bag but just leave them on the counter. WTF? Having your own bag dictates less service? Or perhaps their little brains cannot fathom that a bag comes in other than Zellers logos.
Yesterday, this was my latest experience. I was buying two items total but wanted to pay for them separately because one was for work. I tell the woman this. She says, which one? I say, both but I’m paying separately for them. But which one, she asks. And I say, it doesn’t matter because I’m buying both. Choose one. And of course she cannot place these two items into my bag, slowing everything down because as I’m getting my money the items are still sitting out and then I must take more time to put them in the bag before having my hand free to take the cash, causing everything to slooooooow down. I give her exact change for one item: four quarters, a nickel and a penny. She gives me back a quarter and says, it’s American. I say, you can take this. It’s the same amount. Oh. Arrgghh! This exchange for buying two simple items took about five minutes. Of course there’s a line-up.
None of the cashiers I’ve ever seen at Zellers can do a multiple scan, grab items quickly, bag immediately, figure out simple math, let alone complicated math, or use a full brain. Zellers must pay so badly that only rotting zombie brains turning to sludge in the gene pool will apply. Or there is some ephemeral honey that attracts dumb bees. I don’t know but I tend to think people are more intelligent than maybe they are. But even if they’re not, what ever happened to common sense? Maybe Zellers should sell it on the shelves.