I’m sure this will be of interest only to a select few, but it’s a tale with a lesson in futility, passing the buck, negligence and damage. In BC our electricity is handled by a company called BC Hydro, which once was provincially owned but now it’s not clear how much of it is privatized. They maintain the power grid, which includes checking power lines that lines ever street in their own unsightly web.
One day last August, I came out of my place to find these guys mulching tree branches that they cut down from the trees encroaching on the lines. BC Hydro has all sorts of information, including this blurb:
Tree control pruning
BC Hydro regularly prunes trees that might grow into power lines. These trees are generally pruned on an established cycle. The specifications call for pruning practices that will not only provide for safety clearances, but are also the best for the trees.
Studies in arboriculture (the care of trees) have shown that certain forms of pruning are much less damaging to the health of the tree than others. BC Hydro has adopted a standard that calls for “natural target” pruning, which may initially remove more of the tree canopy than some other methods and may appear excessive, but contributes to the health of the tree in the long run and prevents severe cutting.
Well, I had to squeeze past the mulching machine, that was along side my car, to actually drive to work. When I parked and got out of my car I noticed (because I’d spent 5 hours washing my car the week before) that my bumper had been scraped and banged into, which cracked the paint. I was mad but knew it would be hard to prove. I also have other nicks and scratches on other parts of my bumper because if you try to claim it you get to pay something like a $200 deductible and your insurance could go up for all those dings.
So when I get home and I’m talking to my two neighbors we look up at the trees and notice the butchering. In some cases they didn’t cut the limbs away from the wires and in others, they chopped the tree so badly that as it continues to grow it will be more weighted on one side causing the branch to break or the tree to topple. Wow. The above statement (which takes some hunting on their site) seems to be an ideal they do not strive for.
I called up to complain about the tree mangling, unsightly at best, and also mentioned them banging into my car. BC Hydro tells me to file a complaint and an insurance claim with my car insurance. I was skeptical at best and already noticed the buck passing but I decided to do this as an experiment. I have two car insurances; one half is private with Family Insurance. The other is mandatory through the provincially run ICBC.
Date of Accident: July, 2011 (it’s been so long I can’t rightly remember). Complaint filed with BC Hydro: Aug. 17, 2011. Letter from BC Hydro that they send to my landlady instead of to me: Sept. 27, 2011. In that letter BC Hydro says: oh no, it wasn’t us. It was our contractor Asplundh Tree Experts Co. Experts? I could do better with no knowledge of arboriculture. So BC Hydro can now weasel out of any responsibility. I call Asplundh. ICBC tells me it’s the Family Insurance side so I enter a long convoluted dialogue with a cynical man who queries, as devils advocate he says, as to how I could prove that they did the damage. I say, I know I can’t but I know it was them and that I was told to do this by BC Hydro.
We go back and forth, forth and back. Then Asplundh contacts him, after I tried calling them three times but to no reply. Asplundh wants photos of my car, which I take, as well as having a picture of the day that the mulcher mashed my car. I send the cynical insurance guy the information. I email to see that he has received them. I email again and again and again. I get busy and forget about it, then email again.
My prediction at the beginning was that no one will admit to anything and in the end my bumper will look the same because I can’t afford to pay the deductible every time. Eventually, I get an email from a different insurance adjuster with the blather that nothing can be done or proven. It seems maybe the previous adjuster quit. I’d bet money that my insurance company didn’t really even try to support me. I’ll bet anything that Asplundh just ignored them.
So what have I learned?
- BC Hydro gets out of responsibility by subcontracting and not checking their contractors’ work.
- Asplundh doesn’t give a rat’s fart how well they do anything nor hold their workers to any culpability.
- Family Insurance isn’t there to support the insured, even in giving information. This also means they’ll be losing my business come time to renew my car insurance.
- The next time I see any city workers in any form on my street I’m going to stop and take pictures of my car, of them and of their vehicles.
Thankfully, I looked at this as an experiment and didn’t expect a resolution. Too bad we’re running on such a lack of honor.
There, I feel better now.