Daily Archives: November 27, 2009


I will be on my way to Orycon in Portland, Oregon in just a few hours so there is no true post today. I was hoping to have the review of In Sleeping Beauty’s Bed done but it’s turning into a bit of a mini-essay and I’m not finished researching a few things. I’m extremely tired so this might not even make sense.

Addendum to the Sears attitude issue: When I bought my coat it was on sale plus an extra $10 was taken off if you applied for a Sears card. I received the card in the mail but it’s a Sears MasterCard. Surprise to me. There was also a “buy now, don’t pay to January” sign when I bought the coat. In the process of all the paperwork to get the sale, I asked, does this apply to the coat (because it was for purchases over $100 and I was told yes. However when I got the statement it showed that I had to pay this month.

I called the number on the statement but they couldn’t help me as it’s really just the MasterCard office. They told me to call the store. That took about four tries to get through and not disconnected. Eventually I was told that I had to come in with the statement to get the payment deferred. They couldn’t do it over the phone because I didn’t have the credit card and hadn’t activated it.

So I went into a store on my way home and I was told any Sears would do. First there was no store directory so I had to ask for the accounts department. It seems they don’t have one but they sent me down to catalogue shopping, tucked behind the fridges.

The girl there was new and didn’t know what I was talking about and said her manager had gone home. I said I was told I could go to any store before it closed. Eventually she found some sort of manager. He came and showed her what to do and left and then she couldn’t get it to work and called someone. Then I had to talk to the woman on the phone and then give it back to the girl behind the counter. The the manager came back, (about a half hour has passed by now) and he starts to do it and asks for the expiry date of my card. I say I don’t have it on me and I haven’t activated it. He says he can’t do it without this and gives me a phone number to call back once I get home and get the card. (I could have been told this the first time I called).

Eventually I get home and get the card and call Sears. The number to that department is busy so the switchboard tells me it’s still busy. It’s about 8:25 and the store closes at 9. I leave in the morning for Portland and the bill is due at the same time. I have to do this now or get interest charged.

Then the switchboard accidentally disconnects me and I call back. They say the line is still busy and I say I will not call back but I will hold. They ask me for my credit card number to pass on and I say no. Then I get through and the girl has a customer so I wait. I give her the number, she takes my phone number and calls me back ten minutes later to say it’s done. Whew! Very exhausting.

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Filed under consumer affairs, shopping, travel